The Extra Mile
Through the day-to-day operation of boarding and daycare, pets may be exposed to contagious organisms than can result in illness, or they may be subject to injury through routine play. Although no “negligence” is involved by the operator of the facility, the pet owner’s sense of justice is offended when he/she is asked to pay for something that occurred while the care of their pet was entrusted to others. To address this quandary, Paws by the Lake Pet Resort has established a Healthy Pet Warranty Program. This program defines the level of liability our pet resort will assume for pets that become ill or are injured while boarding, although no improper care was involved.